Shipping and returns
Made to order. Tracked to your door.
Every IRID print is made to order. Unframed prints ship worldwide. Framed prints ship within Australia only, because glass and frames are fragile over long international journeys. All Australian prices include GST.
Dispatch
5 to 10 business days
Delivery
Tracked and signed for
Unframed prints
Ship worldwide
Framed prints
Australia only
Rates
Shipping rates.
Rates depend on where the work is going and whether it is framed. Australian rates include GST.
GST inclusive
Australia
Unframed print
$19.95 flat rate
Framed print under 5 kg
$29.95
Framed print 5 to 15 kg
Free
Unframed only
International
Unframed print, any destination
Calculated at checkout
Framed print
Not available. Australian addresses only.
Duties and import taxes
Paid by the recipient
From order to wall
What happens after you order.
Each work is produced for you, so allow 5 to 10 business days for printing, checking and framing before it leaves us.
01
Order
Your print goes into production once the order is placed.
02
Printed and checked
Printed, colour-managed and inspected by hand, then framed if you chose a frame.
03
Dispatched
Within 5 to 10 business days of your order. You receive tracking details when it ships.
04
Delivered
Tracked delivery, with a signature required on receipt.
Packaging
Packed to arrive gallery-ready.
Unframed prints
Rolled in an archival tube, or shipped flat for larger sizes.
Framed works
Boxed with reinforced corners and protective wrapping.
Returns and damage
If something isn’t right.
We will help with sizing, edition and framing questions before you buy. If a problem comes up after delivery, here is what happens.
01 · Change of mind
No change-of-mind returns.
Each print is a signed, numbered edition made for you, so we can’t accept change-of-mind returns. Please choose carefully, and ask us anything first.
02 · Damaged in transit
Tell us within 7 days.
If a work arrives damaged, contact us within 7 days of delivery with photographs of the packaging and the work. We will arrange a replacement, repair or refund at no cost to you.
03 · Faulty or incorrect
Your rights under Australian Consumer Law.
Nothing in this policy limits your rights under the Australian Consumer Law. If an item is faulty or not what you ordered, we will put it right.
Collector care
Choose with confidence.
Framing
Finishes and sizes.
White, black or Tasmanian oak, framed to conservation standard.
Editions
What you are buying.
How editions are counted, printed and documented.
Questions about delivery?
For anything about shipping, framing or a specific work, write to the gallery at hello@iridgallery.com.au.